jm8 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is established by jm8 and applies to all individuals who register, use or browse our platform at jm8.pro. By creating an account or continuing to use our services, you agree to the terms set out in this Policy.

jm8 operates under international licensing and is bound by strict data protection standards. We are committed to ensuring that the information you provide is handled with integrity, transparency and full responsibility.

2. Information We Collect

In the course of registration and platform use, jm8 may collect the following categories of information:

• Full name, date of birth and identity card number (MyKad) for identity verification purposes
• Email address, mobile number and encrypted password
• E-wallet account information (Touch 'n Go, Boost), DuitNow details, FPX information and cryptocurrency wallet addresses
• IP address, device type, operating system and internet browser details
• Deposit and withdrawal transaction history
• Gaming history including slots, live casino, sports betting and other games
• General location information based on IP address (country and time zone only)
• Communication records with our customer support team

3. Purpose of Information Use

Information collected is used solely for the following purposes:

• Processing new account registrations and verifying member identity
• Processing deposits and withdrawals through all available payment methods
• Identifying and preventing fraud, money laundering and suspicious activity
• Complying with international licensing requirements and applicable laws
• Providing 24/7 customer support via live chat and email
• Sending bonus information, promotions and service updates (subject to your communication preferences)
• Improving the user experience based on platform usage patterns

4. Sharing Information with Third Parties

jm8 does not sell, rent or disclose your personal information to third parties for commercial purposes. However, in certain situations, information may be shared with:

• Payment providers: E-wallet service providers, banks and cryptocurrency platforms that process your transactions directly
• Game software providers: Within the minimum technical requirements needed for bet verification and game auditing
• Enforcement authorities: When required by law or a valid court order
• Technical service providers: Hosting and cybersecurity companies bound by strict confidentiality agreements

In all such cases, we ensure that the relevant third parties comply with data protection standards equivalent to those in this Policy.

5. Cookies and Tracking Technologies

The jm8 platform uses cookies and related technologies to improve your browsing experience. Cookies allow us to store language preferences, login status and display settings so you do not need to reset them each time you visit our website.

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our platform.

6. Data Retention Period

jm8 retains your personal information for as long as your account is active or as long as necessary to comply with legal and licensing obligations. Once an account is closed at your request, your data will be retained for the minimum period required by international licensing requirements before being permanently deleted.

Financial and transaction records are retained for a longer period to meet audit and relevant legal compliance requirements.

7. Technical Security

jm8 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• 256-bit SSL/TLS encryption for all communications between your browser and our servers
• Two-factor authentication (2FA) for access to sensitive accounts
• Continuous security monitoring and regular penetration testing
• Role-based access controls for internal staff
• Encrypted data backups at separate locations

8. Cross-Border Data Transfers

As jm8 operates under international licensing, your data may be stored or processed on servers located outside Malaysia. In all such cases, we ensure protection equivalent to the standards set out in this Policy, using valid data protection contracts and internationally recognised data transfer mechanisms.

9. Changes to the Privacy Policy

jm8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any significant changes will be communicated to members via email or in-platform notifications at least 14 days before taking effect.

Continued use of the jm8 platform after the effective date of such changes means you accept the updated Policy.